Build a Rewarding Career in Medical Billing & Revenue Cycle Management
Medical billing is a competitive industry. Therefore, we offer extensive training and great benefits to our employees who are looking to build long-term, impactful careers in the medical billing industry.
Empowering Healthcare Professionals to Excel
We invest in our people. From structured certification pathways to competitive healthcare benefits and a collaborative culture, here is why our team members thrive.
Continuous Training & CPC® Support
Hands-on training programs in software and ICD-10/CPT updates. Financial sponsorship for CPC® renewals.
Competitive Pay & Bonuses
Industry-leading base salaries with monthly performance incentives for production and billing accuracy.
Health & Wellness
Comprehensive health insurance coverage, preventive care programs, paid medical leave, and wellness initiatives for employees.
Hybrid & Remote Flexibility
Work-life balance matters. Enjoy hybrid office arrangements and remote work options supported by secure HIPAA-compliant cloud tools.
Modern AI & Software Tools
Work with advanced revenue cycle automation, real-time clearinghouse scrubbing platforms, and automated payor portal integration suites.
Learning, Mentorship & Career Growth
Build your skills through communication training, mentorship programs, professional development initiatives, and Internal Job Opportunities (IJP), creating meaningful pathways to grow and advance within our organization.
A Diverse, High-Performing Healthcare Community
At Shoreline Medical Billing, we believe that exceptional financial performance for medical practices begins with an empowered, supported workforce. We foster an inclusive environment where innovation is rewarded, teamwork is celebrated, and every voice is heard.
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Structured Onboarding: Dedicated 1-on-1 mentorship for new billers and coders. -
Equal Opportunity Employer: Diverse global team committed to transparency and meritocracy. -
Work-Life Harmony: Clear boundaries, flexible shifts, and generous PTO.
Find Your Next Career Move
Explore active opportunities across billing, coding, accounts receivable, pre-authorization, and management.
Payment Posting Specialist
Under general supervision and according to established policies and procedures, performs a variety of duties related to the payment posting.
Role Details:
- Department: Revenue Cycle Management (RCM)
- Industry: Healthcare / Medical Billing
- Location: Chennai
- Employment Type: Full-Time
- Shift: Night shift
Key Responsibilities:
- Processes and/or posts deposits, payments, denials, and adjustments.
- Reconciles manual and electronic batches.
- Performs other duties as assigned by direct supervisors.
Qualifications & Requirements:
- High school diploma or equivalent. Good written and verbal communication skills. Basic computer skills.
- One to three years of related experience and general knowledge of payor-specific or medical specialty reimbursement.
- Knowledge of CPT and ICD-9 coding.
AR Calling Specialist (US Healthcare)
Responsible for initiating outbound calls to US healthcare insurance payers, resolving claim denials and underpayments, investigating aging accounts, and accelerating practice revenue recovery in strict adherence with HIPAA compliance standards.
Key Responsibilities:
- Initiate calls requesting status of claims in queue.
- Contact insurance companies for further explanation of denials and underpayments.
- Take appropriate action on claims to guarantee resolution.
- Ensure accurate and timely follow-up where required.
- Document actions taken in claims billing summary notes.
- To prioritize the pending claims for calling from the aging basket. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
- Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
- Good voice and demonstrate professional demeanor via phone.
- Good organizational skills demonstrating the ability to execute timely follow-up.
- Ability to multi-task.
- Excellent analytical skills with understanding of health care claims processing.
Qualifications & Requirements:
- 1-4 years of direct experience in US Healthcare AR Calling / AR Follow-Up.
- Fluent spoken English with strong phone negotiation and active listening skills.
- Solid understanding of CMS-1500, UB-04, ERA/EOB interpretation, and denial management workflows.
- Willingness to work US night shift hours aligned with US insurance calling windows.
Prior Authorization Specialist
Responsible for obtaining pre-service treatment authorizations, verifying patient insurance eligibility, benefits coverage, and copay requirements across major medical specialties (Orthopedics, Cardiology, Oncology, Pain Management).
Key Responsibilities:
- Contact insurance carriers to verify patient’s insurance eligibility, benefits and requirements.
- Review patient’s medical history and provide pertinent information for authorization requirements.
- Requires, follow up and secure prior authorizations prior to services.
- Input patient information and update system if needed.
- Monitor schedule and work with hospital to obtain authorizations for add-on procedures.
- Demonstrate and apply knowledge of medical terminology including HIPPA regulations.
- Clearly document all communications and contacts in patient’s chart.
- Communicate with any trends or insurance changes among team.
- Attention to detail.
- Copying and faxing.
- Practice and adhere to the Code of Conduct philosophy Mission and Value Statement.
- Must read, understand, and adhere to all Physician Services policies and procedures.
- Other duties as assigned.
Qualifications & Requirements:
- 1+ years’ experience in medical prior authorization or eligibility verification.
- Familiarity with CPT surgical codes, ICD-10 medical necessity criteria, and payer portals.
- Strong organizational skills and ability to manage urgent pre-procedure requests.
RCM Patient Calling Executive
We are looking for an experienced RCM Patient Calling Executive to handle patient communication related to outstanding medical bills, payment follow-ups, insurance balances, and account inquiries. The candidate will contact patients, explain their financial responsibilities, resolve billing-related queries, and facilitate timely collections while maintaining professionalism and patient confidentiality.
Key Responsibilities:
- Make outbound calls to patients regarding outstanding medical bills, unpaid balances, and pending payments.
- Handle inbound patient calls related to medical billing inquiries, payment status, and account statements.
- Explain patient financial responsibility, including copayments, deductibles, coinsurance, and self-pay balances.
- Follow up with patients to arrange payments and discuss payment plans as per company policy.
- Review patient account details and billing information before making calls.
- Provide clarification on billing statements and explain charges based on available account information.
- Identify billing discrepancies and coordinate with billing, insurance, and accounts receivable teams for resolution.
- Document all patient interactions, call outcomes, payment commitments, and follow-up actions in the billing system.
- Follow up on promised payments and maintain accurate account notes.
- Escalate complex billing disputes, insurance-related concerns, and unresolved patient queries to the appropriate team.
- Adhere to client-specific workflows, call quality standards, and applicable healthcare privacy and debt-collection regulations.
- Meet daily productivity, collection, quality, and compliance targets.
Required Skills and Qualifications:
- Any graduate degree; relevant healthcare revenue cycle experience is preferred.
- 1-3 years of experience in RCM patient calling, medical billing, patient financial services, or healthcare collections.
- Good verbal communication skills in English; knowledge of additional languages is an advantage.
- Basic understanding of medical billing terminology and patient financial responsibility.
- Familiarity with copayments, deductibles, coinsurance, self-pay balances, and outstanding accounts receivable.
- Experience using billing software, patient accounting systems, CRM tools, or practice management systems.
- Strong negotiation, active listening, and problem-solving skills.
- Ability to handle patient objections and billing disputes professionally.
- Good documentation skills and attention to detail.
Ideal Candidate:
The ideal candidate should have prior experience in RCM patient calling or medical billing collections, a clear understanding of patient financial responsibility, and the ability to communicate billing information accurately and empathetically while meeting productivity and quality targets.
Medical Coding – E/M OP&IP Team Lead and SME
We are seeking an experienced, CPC-certified Medical Coding Team Lead and Subject Matter Expert (SME) specializing in Evaluation and Management (E/M) coding across Outpatient (OP) and Inpatient (IP) workflows. The ideal candidate should possess strong technical coding expertise, team leadership skills, and experience in quality monitoring, productivity management, and complex coding resolution.
The role involves leading a team of medical coders, ensuring coding accuracy, meeting productivity and quality targets, providing technical guidance, and driving continuous process improvement.
Role Details:
- Experience: 4–6 Years
- Mandatory Certification: CPC (Certified Professional Coder – AAPC)
- Employment Type: Full-Time
- Work Mode: Work from Office
- Shift: Night Shift
- Domain: Healthcare / Medical Coding / Revenue Cycle Management
- Role: Team Lead / Subject Matter Expert (SME)
Medical Coding Operations:
- Perform, review, and validate E/M coding for OP and IP medical records.
- Apply ICD-10-CM, CPT, and HCPCS coding guidelines as applicable to the assigned workflow.
- Review clinical documentation and ensure accurate code assignment.
- Resolve complex coding cases and coding-related queries.
- Ensure compliance with applicable coding guidelines, payer requirements, and client-specific policies.
- Identify documentation gaps and escalate cases requiring clarification.
Team Leadership and Management:
- Lead, mentor, and guide a team of medical coders.
- Monitor daily production, turnaround time (TAT), quality, and productivity.
- Allocate workloads and ensure timely completion of assigned tasks.
- Conduct team meetings, feedback sessions, and performance reviews.
- Identify performance gaps and implement improvement plans.
- Support onboarding, training, and competency development of team members.
Subject Matter Expert (SME) Responsibilities:
- Act as the primary point of contact for complex E/M coding queries.
- Provide coding guidance and clarification to team members.
- Conduct knowledge-sharing sessions on coding guidelines and updates.
- Maintain coding reference materials, FAQs, and process documentation.
- Support internal and external audits and client calibration sessions.
- Communicate process changes and coding updates to the team.
Key Performance Indicators (KPIs):
- Coding accuracy and quality scores.
- Team productivity and target achievement.
- Turnaround time and backlog management.
- Reduction in recurring coding errors.
- Compliance with coding guidelines and SOPs.
- Training effectiveness and team competency.
- Team performance and continuous process improvement.
Ideal Candidate Profile:
The ideal candidate will be a CPC-certified medical coding professional with 4–6 years of experience, strong E/M coding expertise, and hands-on knowledge of OP and IP workflows. The candidate should demonstrate leadership capabilities, sound technical judgment, and a commitment to quality and operational excellence while being comfortable working full-time in a night-shift, office-based environment.